CPI Certification Practice Test

Which of the following is NOT a duty of a team leader?

1. Assess the situation

2. Communicate with the client

3. Monitor team performance

4. Plan the intervention

The correct answer is: Monitor team performance

A team leader is typically responsible for various duties that ensure the effectiveness and success of the team. While monitoring team performance is indeed a crucial part of a team leader's role, it’s possible that within the context of the question, the focus is more on leadership functions that involve strategic decision-making and communication rather than performance metrics alone. In many environments, monitoring performance might be delegated to certain roles within the team or supported by performance management tools, which means it could be less of a direct responsibility of the team leader compared to the other tasks. Assessing the situation is essential for understanding the current status of the team and determining the best course of action. Communicating with the client is also a vital duty, as it ensures that the team’s work aligns with client expectations and needs. Planning the intervention involves strategizing on how to address issues or improve processes, which is a primary function for a leader in steering the team towards success. Therefore, the choice that reflects something a team leader may not directly be responsible for, but is crucial nonetheless, may be the aspect of monitoring team performance, especially if it implies a focus on operational details rather than leadership direction.