CPI Certification Practice Test

Which intervention is appropriate for managing questioning behavior?

1. Provide no response

2. Redirect the question

3. Dismiss the concern

4. Accuse the participant

The correct answer is: Redirect the question

Redirecting the question is an effective intervention for managing questioning behavior because it allows the facilitator or educator to guide the conversation in a more productive direction. By redirecting, the individual can acknowledge the concern behind the question while steering the discussion towards the relevant topic or a more appropriate frame of reference. This technique not only maintains engagement but also helps the individual feel heard, which can reduce frustration and enhance the overall communication environment. In contrast to redirection, providing no response can leave the individual feeling ignored, potentially leading to increased questioning behavior or frustration. Dismissing the concern undermines the person's need for clarification, which can result in feelings of invalidation and may escalate the situation. Accusing the participant can create defensiveness and conflict, further complicating the interaction. Thus, redirecting the question is the most constructive approach, fostering a positive dialogue and effective learning environment.