CPI Certification Practice Test

What should be done to manage behaviors that may escalate?

1. Encourage aggression

2. Set a tone that promotes de-escalation

3. Ignore the behavior

4. Only focus on one individual

The correct answer is: Set a tone that promotes de-escalation

Setting a tone that promotes de-escalation is essential in managing behaviors that may escalate. Creating an environment where individuals feel safe and understood can significantly reduce tensions and prevent aggressive behaviors from surfacing. This involves using a calm demeanor, active listening, and empathetic communication. By fostering a supportive atmosphere, individuals are more likely to respond positively, feel respected, and de-escalate their own emotional responses. In contrast, encouraging aggression only serves to heighten conflict and worsen the situation. Ignoring the behavior fails to address underlying issues, allowing them to fester and potentially escalate further. Focusing solely on one individual can alienate others involved, leading to a lack of group cohesion and support, which is counterproductive to effective de-escalation. Thus, promoting a de-escalation tone aligns with the principles of conflict resolution and respectful interactions.