CPI Certification Practice Test

What role does employee involvement play in TQM?

1. It is discouraged to reduce distractions

2. It is critical for continuous improvement

3. It focuses on maintaining current procedures

4. It increases management control over processes

The correct answer is: It is critical for continuous improvement

Employee involvement is critical for continuous improvement in Total Quality Management (TQM) because it promotes an environment where every team member actively participates in enhancing processes, products, and services. Engaging employees at all levels harnesses their insights and expertise, which can lead to innovative solutions and improvements that management alone may not identify. When employees feel valued and are given a voice in decision-making, they are more likely to take ownership of their work and be committed to quality initiatives. This collective engagement plays a vital role in creating a culture of quality, where continuous feedback loops contribute to ongoing enhancements and higher overall performance. The other options do not align with the principles of TQM. Discouraging employee involvement would limit the flow of ideas and reduce collaboration, which is counterproductive to the goals of TQM. Focusing solely on maintaining current procedures can stifle innovation and adaptability, whereas TQM thrives on evolving and improving processes. Lastly, increasing management control undermines the level of trust and collaboration necessary for effective TQM implementation, which relies heavily on the empowerment of every employee to strive for quality improvement.