CPI Certification Practice Test

What is an appropriate way to respond to a participant's question?

1. Openly argue

2. Redirect the question

3. Ignore the question

4. Provide a vague answer

The correct answer is: Redirect the question

Redirecting a participant's question is an appropriate way to respond because it allows you to guide the conversation in a more productive manner. This approach can help ensure that the discussion stays relevant and focused, and it gives you the opportunity to address concerns in a manner that engages the participant without dismissing their inquiry. By redirecting, you can also encourage further exploration of the topic, potentially leading to a deeper understanding for everyone involved. This method can be especially useful in settings where multiple questions might be asked or where the original question may not align with the current discussion topic. It ensures that the participant feels heard while maintaining the integrity of the overall dialogue. In contrast, openly arguing could lead to defensiveness or tension, ignoring the question can alienate the participant and make them feel undervalued, and providing a vague answer may not satisfy the participant's need for clarity and could lead to confusion.