CPI Certification Practice Test

What does "gemba" mean in a CPI context?

1. A strategy for outsourcing

2. A place where work is done

3. A method for cost reduction

4. A technique for project planning

The correct answer is: A place where work is done

In the context of Continuous Process Improvement (CPI), "gemba" refers to the actual place where work is done, often translated from Japanese as "the real place." This concept emphasizes the importance of going to the "gemba" to observe processes and engage with employees to understand workflow, challenges, and opportunities for improvement. By physically visiting the work site, leaders can gather firsthand insights that are crucial for identifying inefficiencies and implementing effective strategies for enhancement. The concept of gemba highlights a hands-on approach to management and improvement, reinforcing the belief that real understanding comes from direct observation rather than reports or discussions removed from the actual work environment.