CPI Certification Practice Test

Question: 1 / 400

What is "process re-engineering"?

Incremental changes to improve efficiency

The gradual adoption of new technologies

The radical redesign of business processes for dramatic improvements

Process re-engineering refers to the radical redesign of business processes with the aim of achieving significant improvements in efficiency, quality, and overall performance. This approach involves rethinking the way work is done in an organization to enhance customer service, reduce operational costs, and enhance productivity.

By focusing on fundamentally rethinking and redesigning processes, organizations can break free from traditional methods that may no longer be effective in a modern business environment. This often includes leveraging technology and innovative practices that can transform workflows and business operations significantly.

The emphasis on "radical redesign" distinguishes process re-engineering from other methodologies that involve more cautious or incremental modifications. Gradual changes or simply documenting existing procedures do not typically lead to the comprehensive and transformative outcomes that process re-engineering aims to achieve.

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Documenting existing procedures for reference

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